RETURN & REFUND POLICY

Return & Refund Policy

We want you to be satisfied with your purchase from DUANZIO.

Returns

Eligible products may be requested for return within 30 days of delivery.

To be eligible for a return, an item should generally be:

Unused and in its original condition
Free from damage caused after delivery
Returned with its original packaging where reasonably possible
Accompanied by proof of purchase

Requesting a Return

Please contact our customer service team before returning any product.

Include your order number, the item you wish to return, and the reason for the return.

Once your return request has been reviewed, we will provide the appropriate return instructions.

Return Address:

Hebei Jiuyu E-Commerce Co., Ltd.
Room 302A, Building 4, Chaobaihe Yungu, No. 77 Yanxin Avenue (located north of the high-voltage corridor, south of the North Outer Ring Road, and east of the Zhongxing residential site), Yanjiao High-tech Zone, Sanhe City, Langfang City, Hebei Province.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If your vase or other home décor item arrives damaged, defective, or different from the item ordered, please contact us promptly.

Please provide:

Your order number
A description of the problem
Clear photographs of the item
Photographs of the packaging where relevant

Our customer service team will review your request and provide an appropriate resolution where applicable.

Refunds

Once an eligible returned item has been received and inspected, we will notify you regarding your refund.

Approved refunds will generally be issued to the original payment method.

Please allow additional processing time for your bank, card issuer, or payment provider to post the refund.

RETURN & REFUND POLICY